Legacy Communities (“us”, “we”, or “our”) operates www.countryvillaestates.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. 

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. 

By opting in to receive SMS messages, you agree to the following: 

Consent for SMS Communication 

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services. 

Types of SMS Communications 

By opting in, you may receive SMS messages related to CUSTOMER CARE. 

Message Frequency 

Message frequency may vary depending on the type of communication. 

Potential Fees for SMS Messaging 

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages. 

Opt-In Methods 

I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as support ticket confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines. 

Opt-Out Instructions 

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, you can contact us directly +1 (863) 774-3908 or email us at info@legacymhc.com 

Help 

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at 

+1 (863) 774-3908 or email us at info@legacymhc.com 

Additional Options 

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms. 

Standard Messaging Disclosures 

  • Message and data rates may apply. 
  • You can opt out at any time by texting “STOP.” 
  • Message frequency may vary depending on the service. 

Information Collection and Use 

When you communicate with Legacy Communities via SMS, we may collect information such as: 

  • Your phone number 
  • The content of your messages 
  • Responding to your inquiries 
  • Providing customer support 

This information is used solely for the following purposes: 

We will not use your SMS data for any other purpose without your written consent. 

Protection of SMS Data 

Legacy Communities employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications. 

Disclosure of SMS Data  

Legacy Communities does not disclose SMS contact or content data to third parties unless: 

  • Required by law 
  • Necessary to protect the rights, property, or safety of Legacy Communities, its users, or others 
  • Your Rights 

User rights/You have the right to:  

Access, correct, or delete your SMS contact or content data, except where retention is required by law 

For assistance or to exercise your rights, please contact us at +1 (863) 774-3908 or email us at  info@legacymhc.com 

Retention policy  

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data, we look at its amount, nature, and sensitivity, potential risk of harm from unauthorized use or disclosure, processing purposes, whether these can be achieved by other means, and legal requirements. 

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers. 

In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this 

information indefinitely without further notice to you. 

Changes to this SMS Privacy Policy 

Legacy Communities reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates. 

Contact Us 

If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at info@legacymhc.com or +1 (863) 774-3908